Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Evaluate operational efficiency and effectiveness Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business related issues Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets Obtain quantitative and qualitative data of business processes to analyze,

Lead multiple aspects of the Internal Controls over Financial Reporting (ICFR) governance program Lead multi disciplinary control initiatives to evaluate controls and ultimately transform any control gaps into mature control environments Lead the evaluationof the operational performance of existing controls and devise remediation strategies that align control performance

Ensures effective management of projects from inception through implementation Defines, develops and executes project plans, including scope definition, expectations, activities, cost estimates, and schedules Works with the business group to determine and understand business requirements Manages projects from concept through the planning, analysis, design, testing, implem

Provide day to day execution of Marketing print production duties, direct mail, projects, and initiatives Lead the print production workflow for projects and tasks, such as multi effort direct mail campaigns, branch openings, direct reprints, branch campaign materials, tax related mailings, event collateral, and monthly matrix mailings Establish and manage aggressive time

Lead the group of mainframe system programmers, serving as a knowledgeable subject matter advisor and collaborator in their duties to o Perform overall environment administration. o Design, manage, and maintain the data mirroring solution to ensure disaster recoverability and compliance with established RTO and RPO. o Install, configure, and maintain z/OS operating system

Work on complex issues where analysis of situations or data requires an in depth evaluation of variable factors. Consult with senior leadership and several business units on complex operational issues. Continuously demonstrate and apply exceptional core skills and perform independently to execute routine tasks and new assignments Works with the business to understand thei

Effective skill in the use of PCs and related software packages Ability to synthesize results of analyses, develop and make recommendations and presents results to solve unique and complex problems Desired Qualification(s) Advanced knowledge of NCUA regulations that govern the activities, products and services of the business unit Advanced knowledge of Navy Federal's func

Design, develop, and evaluate moderately complex predictive models and advanced algorithms Identifies meaningful insights from large data and metadata sources Test hypotheses/models, analyze, and interpret results Exercise sound judgment and discretion within defined procedures and practices Develop and code moderately complex software programs, algorithms, and automated

Responsible for complete life cycle project management Establish and lead project teams Responsible for Designing and Implementing Identity and Access Management for Azure DevOps Responsible for managing and supporting applications hosted on Kubernetes and support Helm Charts/Docker files for deployment Responsible for the execution of DevSecOps functions in the areas of

Provide support to assigned department; may work on small projects or portions of larger projects Support business strategy and initiatives within the business unit and/or across the organization Provides exceptional customer service May receive guidance and direction from management and / or senior level staff Assist and collaborate with various levels of staff to accomp

Manage and direct operations to ensure targets, service level agreements and corporate objectives are met Assist in developing and managing a competitive external labor vendor pool to fulfill the human capital needs of the enterprise Serve as subject matter expert on co employment laws and regulations related to external labor Build and maintain relationships with vendors

Partner with stakeholders, including process owners and control officers, to document processes (via process flows), risks and controls, enhance control language, and validate that controls are being performed in compliance with the system of controls, relevant policies, standards, procedures, and other requirements to mitigate operational risks to our modeling efforts Su

Engage in organizational effectiveness efforts by consulting on human capital solutions for business challenges Develop, iterate and execute proactive short term and long term human capital strategies with designated client groups one which is connected to company, business and HR team objectives Operate in a key role on the leadership teams of client organizations, worki

Coordinate dependencies with other POs and work across teams to define and implement improvement stories that will increase the velocity and quality Work with other POs and leadership to help shape the product vision and enumerate high level priorities Act as liaison between stakeholders and the team Drive product delivery through keen understanding of the customer, missi